Always a good experience.  I trust you guys and am treated like I matter to you.

Thanks!

Sean


Spencer,

I can say that it was truly an exceptional experience; the first of many I am sure of!

Thanks,

Ann


You guys are so accommodating and professional.  I will only use Groove Mazda for my car needs because of your helpfulness.

Thanks,

Matt


You guys are going a great job!  I will always use your services for my Mazda 3 GT.

Thanks,

Asher


The service staff always does a great job.  They are thorough and take the time to explain things well.

Julie


Groove Mazda's service is always great and I will continue to use you to keep my CX-7 in great shape.

Keep up the good work!

Ron       

Hi Spencer,

I would say that I truly did have an exceptional experience.  I went in for an oil change (as I was waiting - working; thanks for the WIFI), and the technician identified a crack in the engine bock (I think that was it), and offered to fix it right then and there for a reasonable price.  And the entire wait for both jobs was under an hour.

I think you guys do a great job; always have for me.  I do love and trust going to Groove Mazda for service.  

Best Regards,

Larry

My experience was very good.  Everyone kept me informed and the shuttle was a plus!  Didn't have to try and find someone to take me to and from the dealership.

Thanks,

LaVonna

The service was fantastic.  We walked in without an appointment and were handled very professionally.

Thank you,

Sheryl

Thoroughly impressed with the service, our female attendant was courteous, well informed and knowledgeable.  Being in the customer service profession, I was pleasantly surprised and even told her so.  I admired her honesty in telling me what really is a concern and what can wait till our next appointment.

Thank you so very much!  Please keep up the great work.  How refreshing.

Jacqueline

Dear Spencer,

I just wanted to say that I have had the best experience with Groove Mazda.  I truly appreciate that your dealership is very up front and and honest when it comes to what my car needs and doesn't need.  I have used other dealerships and after going to your dealership and experiencing the service there, I will only take my car to Groove.  The service has always been excellent and I can't tell you how much I appreciate that.

Thanks again,

April

Hello Spencer,

I had a wonderful experience at your location getting my oil changed.  The woman at the service desk was extremely helpful, professional, and courteous.  I don't know her name (she had brown hair and glasses I believe).

She checked in with me as I waited in the lounge several times.  I appreciate her energy as well.  It was evident that she enjoys her job and is efficient at it. 

Thank you,

Allison

I had a great experience at the service center.  Jana was very nice and helpful.

Thank you!

Suzanne

We moved from SoCal to Castle Rock last June.  Everything about the decision has been positive for us...not the least of our pleasant surprises has been your service department.  Courtesy, quality, & reasonable prices...all at once.  As a voice-over performer, I was once on a flight to Claymation session in Portland, Oregon.  I happened to sit next to a British gentlemen who had, at the time, left Jaguar to head up the US Honda service division (and everybody knows that Jags need a LOT of service).  He told me that the service department sells more cars than any other part of your business.  Nothing mechanical can be perfect in an imperfect world so...  If it's always "no problem" when it comes to service, we consumers most often come back to the brand...and the dealership where it was "no problem"!  You guys do that well. 

Thanks for your service!

Brian

Hi Spencer,

I had a great experience at Groove Mazda.  Everyone was polite and knowledgeable as they answered my questions.  The free car wash was an awesome touch too!  I'll be back for any other car repairs.

Thanks,

David

Have a wonderful experience every time I bring my car in for service.  Perfect 10!

Diana

Really efficient service, the car wash was broken, but Brian said I could bring it back anytime I am in the neighborhood!  Very happy with the service and my Mazda!  I will most likely bring it there for all maintenance.

Thanks,

Laura

You guys are always friendly and professional, and I don't mind the little drive I have to make just to come see you. I have a dealership near me that I probably won't go to, unfortunately. ...you guys rock!!!

Thanks,

Juanita

Spencer,

Jana provided a truly exceptional service.  I plan on transferring my service contract from GO Mazda to Groove Mazda asap.  After leaving your dealership, I felt strongly motivated to contact the service manager to tell them about my truly exceptional service at Groove.  So, I am glad you sent the follow up email so I could let you know.

I am really impressed!

Thanks Again!!!

Brian

Excellent job!  Very appreciative if the thorough, careful way you serviced my car.

Thanks,

Sherri

Everyone, from your manager - who gave me a ride home to Parker, to Ernie--who came back to pick me up in Parker, and especially Jana took great care of me last week.  I will be back this week to install the replacement part.

Thank you,

Betsy

Spencer,

I just wanted to send a quick note of appreciation regarding Mark Davis and Brian Olson.

Brian has provided exceptional service every time I have worked with him whether over the phone or in person.  From what felt like day one, I was especially impressed that he has remembered my name and who I was even before I would give him my information to look up in your system.  That goes a long way to make me feel appreciated and a valuable customer.  It has been extremely pleasant working with Brian each and every visit.  Seriously, he has provided top notch service.

I also wanted to mention that Mark provided great service when my wife and I stopped by looking for another car.  We worked with him for our first purchase and he was just as helpful this time around.  Although we were not able to get a Mazda for our second car (and I really was to because the quality of service from everyone at Groove Mazda), Mark was able to put us in contact with a great guy across the lot at Groove Ford where we purchased the new Ford Escape.  It was a hard choice over the CX-5 this time around, but we will be going to you guys first when it is time to trade in either of our current vehicles. 

Kind regards,

Brandin

Great job as usual.  Brian was fantastic.

Cheers,

Nic

Hi Spencer,

I was very impressed with my experience last week at Groove Mazda.  The staff were very professional, and the job was performed quickly.  I requested a specific brand of synthetic oil which you guys had no problem getting for me.  I'm very particular with how I care for my car and you guys lived up to all my expectations.  I like that I received the car clean with no hassle.  Keep up the good work!  I will definitely take my car there again.  I've been to a number of other Mazda dealers and you guys are definitely the best I've been to so far.

Carl

Dear Spencer,

Had a great experience, receptionist was WONDERFUL.  Mechanic was fantastic and HONEST and I can't stress what a sincere relief that was after being jerked around by other mechanics.  I know enough about my car to realize when people are trying to pull one over on me and I always verify with my family before purchasing anything people try and up-sell.  When I asked him about a problem that he easily could have up-sold me on, he told me the straight up truth - the best affordable solution and what I will need to worry about in the future.  I will certainly be using you guys again!

Laura

Service was great.

Martha

You guys rock!!!!

I will always use your service center.

Thank You,
Asher

I have read and watched some horror stories about dealership service, however, the guys at Groove are great, fast and friendly.  I love coming here!  I trust them!!!!!

Patrick

Spencer,

Just wanted to let you know as usual I had a truly exceptional experience, thank you!

Julie

Service was great as always--always very informative.

David

Appreciated the special effort made in providing the transportation to my office.

David

Service was fantastic.  11/10, would come again.

Steve

I don't think it is possible for you to improve - really.  Thank you again for everything you do to keep our family safe!

Rae

I had a great experience.

Alessandro

Everything was great, as usual and Spencer had a lot of helpful information for me.

It's the only place I haven't dreaded having to take the car in.

Penny

Everything was great...thanks for the car wash!

Nikki

Great experience!

Thank you,

Valerie

Excellent service as always!

Thank you!

Stuart

I set an appt. for Thursday AM for service on my 2012 Mazda 3 and everything went smoothly from dropping off my car to picking it up, via the shuttle service.  The girl who assisted me in this matter was great.  The shuttle driver was on time as well if not early for my pick up, that helped a lot as I didn't have to spend a lot of time picking up my car on my lunch break.

Thank you,

Christopher

I got there early.  They took me right away and got my car done quickly.  The staff was quick and courteous.  It was a great experience.

Joanna

As always, I had another great experience with Groove Mazda service department.  I came in for an oil change and to have my brakes checked out due to squealing and an intermittent resonating noise.  The tech noticed the abnormal wear on my tires, so he balanced, rotated, and did an alignment.  No visible issues were seen on the rotors, so they applied stop squeal to the pads and rotors.  After leaving the dealership, the resonating noise came back...and worse this time.  I spoke with Brian, and he said to bring it back in the morning and they would take a look again.  When I brought it in the next morning, the tech (Jeff) was unable to reproduce the noise, so I came back to the dealership and he rode with me so I could reproduce the noise.  We were able to, but Jeff wasn't sure what the could be.  After only a couple hours, I received a call stating that my car was done and the brake pads had been replaced and the rotors machined.  Since this shop had replaced my brakes a few months back, the pads were replaced under warranty at no charge to me.

I always have a great experience when I bring my car to Groove, and I really enjoy the people that work there.  I know I have some upcoming maintenance due, so I will be coming back to Groove to have the work done!!

Thank you,

Adam

It was great service and very fast.  I will continue my business through you guys.  Thanks for my car, I love every minute of it!

Ryan

Sorry it took so long, but yes we had a good experience with our service.

Thanks,

Jan

My visit went well.

Tom

I appreciated the candidness of the service rep that checked me in...He said I'd be better of with an appt. because there wold be a wait of up to two hours.  That is much nicer than telling me "30 minutes" and leaving me to wait two hours!  I truly appreciated the honest assessment of how my morning would go!  Also, he was very kind in following up with me as my car was next in queue.  As an additional unexpected bonus, my car was washed.  Yay!  That was a great surprise.

Thanks:)

Julie

Had a wonderful service experience as they were very helpful.  They looked for the best deal with all the coupons I brought in.  I was early and they took me as soon as I arrived.  And finally he told me of the useful product when I get an oil change.  He even added information to the computer just in case I forget.  He was a wonderful young man that helped me. 

Thanks!

Robin

Our service was good.  We had a unique weird issue that we did not know if it was serious or not and were very nervous from past experiences with other cars.  It was solved well at Groove Mazda.

Thank you!

Allan

Very pleased with service...very efficient...and love the fact that my car was washed and the interior vacuumed!

Mike

Everything was great.  I completed a written survey the day I was in for service.

Laura

As always, I had a great experience.  My car was serviced quickly and effectively, your staff was courteous and professional, and I had a coupon!

Thank you,

Emily

Wonderful service.

Debra

I would like to take this opportunity to compliment Jana Wilson.  She was awesome!  She was detail oriented, kind, professional, prompt and an overall asset to your company.  I will be back!

Thanks again for great service!

Deanne

Your team was fast and friendly!  I was in and out for my oil change in an hour and your prices were great!  I love the bonus of the car wash as well.  I will continue coming back for regular service.

Shauna

The Mazda staff are accommodating, informative, communicative and so far I have no reason to go elsewhere.  A good experience with knowledgeable and friendly staff.  Well done.......a rare find in the auto world based on my past experience.

Lolita

Great service

Benji

Hi Spencer,

As usual, I had a great experience with my last maintenance visit.  And very importantly, the team found an issue with how my tires are wearing so that I can address it.  And they provided me with a quote for new tires and didn't put any pressure on me to get them right away.  So I did some research on the various options and confirmed what the team suggested, and will be coming in to get new tires soon.

Thanks for checking in and looking for feedback.

Andrew

Service on my CX9 was great! no problems!

Richard

Mr. Bowen,

The service I received on Wednesday was great!  My car was immediately started on upon my arrival and was done at the estimated time.  I also appreciate the car being washed every time I bring it in.

Marilyn

Hi Spencer,

My experience was great! 

Customer service was better than I expected, as was the time I waited for my car to be done (less than 45 minutes).

Thank you!

Jannette

Always great service!

William

Spencer,

As always, fast, efficient, and courteous service.

Thnx

Rich

Hello Mazda Team,

I couldn't be more pleased to have you service my car.  The experience was so quick and very reasonable in price.  Thank you again for helping me!

Jonna

Everything worked out great.  I enjoy bringing my car there.

Debbie

My experience with your maintenance department exceeded my expectations.  Please recognize Brian, the lady he works along side with (don't know her name), and your mechanics for their exceptional customer service!  I will be bringing my car back for future maintenance:)

Camille

Robert,

I typically don't do this, but I feel great service deserves praise.  Back in January, my wife and I bought our first Mazda, and Brian was extremely helpful during the process.  Since then, we took it to Mazda for scheduled maintenance which dealerships have left me wanting in the past.  I asked for a oil change and tire rotation because I thought they were both needed based on on my mileage.  Brian's team completed the oil change, but said based on the look of the tires, a rotation wasn't needed (instead of taking advantage, he went the extra mile and saved us some money).  He has also taken responsibility for a couple very minor issues and has repaired them under warranty in a timely manner.

Coming from a former job in the service industry, I know that really taking care of the customer can go unnoticed.  Brian is truly an asset to your team, and I will continue my business with Groove Mazda in the future.

Sincerely,
Trent

Everything was done to my satisfaction.  Staff demeanor and professionalism was excellent.

Thank you.

Vernon

Spencer,

I had a great experience with Groove Mazda service as I always do.  I have been in CO for 1.5 years now, and Groove is the only place that I will bring my Mazda to get serviced.

Thanks for everything.

Arick

We had a great experience.  Everyone was super friendly and they fixed our problem.  They ordered the parts needed to fix our door and we will be back to have that done once we are back from vacation. 

Thanks!

Roger

Maintenance performed as promised and completed ahead of schedule.

Thank you.

David

Service was excellent as usual. I really appreciated the car wash.

Polly

Always a great experience at Groove.  Brian always explains the service the services performed and the fair prices to expect when picking up my car.  Glad I found a new place to take care of my car which in turn takes care of me while I drive.

Thanks!

Ashley

Great experience.  Everyone is very friendly!

Hali

Great service!!  As usual.

We had our windows tinted and as always, we are completely satisfied with the quality of the work.

Spencer is always great.  He is very helpful and knowledgeable when we come in asking a million questions. 

Thank you,

Kevin

Groove does a great job for me.  This time, I showed up 30 min late, arriving at 5PM.  They still got me in and out in 30 min.  Your new service desk manager and the dude that usually does my work both rock.  I've never taken my Zoom Zoom anywhere else for service and I never will.

Thanks!

Jeff

Spencer,

As always, you guys did a great job in getting my service done and getting me back on the road.  Thanks for the good work.

Ron

Hi,

My experience at Groove Mazda was, as always, excellent! The service people there are extremely competent and nice.  I really appreciate that they even wash the car, just for an oil change!  I also love having the wireless internet so I can work while I wait.

Thanks for asking my opinion!

Larry

We both had a great experience, fast and friendly.  You treated us like real people and that is rare these days!  We will definitely be back.

Patrick

I appreciate the friendly, fast and candid assessment and service.  We will return.

Joe

Service was as expected-no surprises.

Thank you!

Matt

As usual, I had had excellent service and was very well pleased. 

Polly

As always I had a great experience at Groove's service department.  My vehicle's oil change was fast and I love picking it up all clean and shiny!!

Some other service problems were noticed and Spencer was great about the part that needed to be replaced and how the warranty worked.  He made scheduling my next appointment simple and easy.

Car problems can be stressful (not understanding what the problem is, how long it will take to get fixed, how much it will cost, etc.)  but I never have to ask questions because Spencer does an excellent job of giving me all the important details in a way I can comprehend.

Spencer takes the hassle out of the whole car servicing process.  His professional and helpful attitude is the primary reason I bring my car to Groove Mazda and not anywhere else.

Thank You,

Emily Holcomb

We are extremely pleased with the service and courtesy of the personnel at Groove Mazda.  The service involved simply affixing a license plate bracket to the front of my 2005 Miata.  I must admit I was doubtful that the license plate holder could be affixed without compromising the front (plastic) bumper.  Even though I don't particularly like the appearance of the CO required tag on my "TOY", it was professionally installed in a timely manner.  Thank you for your service and attention to this customer's needs and concerns.

Rebecca

Everything was all good and a lot of effort was made to get my car fixed and back to me as quickly as possible.

Thanks,

Robert

I just wanted to say how amazing the service was at your dealership.  They gave me honest information about my car and I feel they were very knowledgeable.  The repair price was pretty high but that is expected for a transmission.

Thanks!

Nick

Hi Spencer,

Everything was great!  From the courtesy of the staff who worked me into the schedule, to the gentlemen I dealt with on the day of my service.   Everything was great!

Jim

Thank you for getting me in and out of there in a quick amount of time and fixing all the issues I had.  I appreciate the recommendation by the mechanic referencing my leaking struts so that I can prevent further expensive and damaging conditions to my vehicle.  Soon as those parts come in, I am happy to return to Groove for those repairs.

Thanks!

Ashley

Thank you for the great service.  Everything was done to my satisfaction.

I was treated with respect and the amount quoted was what I was charged.

The time quoted for the was what it took.

I will be seeing you again soon for my regular maintenance.

Thanks again for making my experience enjoyable.

Blanche

I always appreciate the service and input from Groove,

Jon

Another excellent visit.  All work completed to my expectations and on time.  Thank you and we'll see you again in another 5000 miles.

Sincerely,

Dennis

Both Brian (service) and Josh (sales) have been great - very responsive and thorough.

Bill

You guys did a great job.  Very friendly and courteous and my car was serviced quickly.

Julie

Nice people!

Sherry

Hi Spencer,

I did have a positive experience.  Even though Dan couldn't work on my car, the young man who did was very pleasant and did an excellent job.  He even identified and issue that is covered that is covered under my warranty and I will be back on April 26th to get that work done. 

Thanks for having such a great service team.

Polly

Hello Spencer,

Once again, I had a great experience.  The service was fast, helpful and friendly.  I like that my car is washed after each service.

Thank you!

Valerie

BIG thanks to all the great guys in the Service Dept. Brian, Spencer, Dan and all the rest.  Fantastic job getting my RX8 on the road again.  Really took care of me from quick diagnosis, explaining the problems clearly, working with me on price, and getting the job done quicker than expected.  You guys are the BEST in the business.  I'm telling everybody:)

Mike

Excellent service, as always.  Thanks

Sabrina

Everything was perfect, thanks again!

Terry

My experience was FABULOUS!  You all took very good care of me and I'm incredibly appreciative.  I was expecting a survey but didn't see a link and didn't quite understand the "Simply click "REPLY" in your email...ha!  So this is my reply...

10 out of 10 stars, all the way around (service on my vehicle & customer service).  You guys rock and I will definitely continue to use you for my Mazda needs.

Thanks again!

Samantha

You guys are awesome!  Thank you for solving my problem and being so kind.

Lindsay

I was just in for an oil change on our Mazda3, but they were quick and all was good.

Thanks!!

Lee

As always, great staff and great service!

Thank you!

Emily

I had a great experience at my recent service visit.  Brian was great!

Brian

It was a great experience, the service manager was the same person as I bought my car from.  He was super helpful and friendly.  I will be back.

Ellie

All service was prompt and efficient!

Tom

My service appointment went very well - Spencer was very professional and courteous. 

Thanks

Benji

Hi Kenny,

I continue to receive topnotch service at Groove Mazda.  I've been working with Spencer recently and couldn't be happier.  Groove Mazda has become a dealer that I trust, which is extremely important to me now that my vehicle is outside the warranty and I can take it anywhere for service.  The gentlemen are always professional, the facility is always clean, and the wait times are as stated.  It's nice to have found a place that I can go to for honest advice instead of many car dealerships where they try to take you through the ringers.

Keep up the great work!

Kristen

Once again, excellent service and timely.

John

Everything was on-time, which is always appreciated.

Steve

Good fast service, thanks!

Brian

We loved everything about our experience at Groove Mazda.  No complaints.

Michael

Spencer was GREAT!! He got me in for an oil change right away AND he washed my car!!  Love Groove Mazda!!

Justine

Dear Mr. Berndt,

Just want to let you know that Mr. Spencer Bowen, who has been my service advisor a few times, provided courteous and professional service, as usual.  I was late for my appointment, but he was very pleasant on the phone when I called to let him know I was delayed.  I appreciated that.

Thank you,

Julie

The guys in the service department make it easy to get scheduled and in the door, check the general health of the vehicle, and five it back cleaner than it was coming in, all at a place comparable with doing the oil change myself.  What more could I want?

Ben

Outstanding service from Spencer...good follow-up and thorough explanations and answers to my questions.

Jim

Hi,

As before, this was a great experience.  Your employes are very attentive and professional.

Thanks,

John

I was very satisfied with my experience with Groove Mazda service department.  It's not often that the service department at a dealership lives up to my expectations for service (I'm pretty hard to please when it comes to my vehicle's service) but the overall service and level of customer care given during my recent experience made me glad I bought my car there.  I've been considering buying a CX-5 after it comes out (probably later this year or early next year) and wouldn't hesitate to purchase and service either Mazda there.

Thanks,

Jason

Great customer service!  Easy to get in for a service appointment and fast service.  Waiting room is comfortable and what more could you want - got the TV, reading materials, and comfortable seating.

Thank you

Susan

Kenny,

My experience at Groove Service was good.  In and out in less than estimated time, car wash, Saturday hours -- all good stuff.

Brian

There are two reasons I never hesitate about bringing my car into Groove for my oil changes and service.

1:  Coupons, (Seriously, how can I pass up on coupons? Wouldn't dream of it.)
2:  Staff & Service.  I've come in for maybe 5 oil changes, and your staff is always excellent, service is always fast, efficient, and well done.  I feel well-treated, I trust the staff, and they do great work. 

It's always an excellent experience and I have no hesitation about continuing to bring my car in for service with you.

Jason

They were great!!

Debbie

Very satisfied with the service.  The manager I dealt with is very professional and kind.

Thanks,

Alessandro

It was a good experience.  Thanks!

Meggan

Hello Mr. Berndt.

My recent experience at Groove Mazda was excellent.  I truly appreciated Spencer's communication which was timely and very matter of fact.  Although the issue of why my car "flooded"is unknown, I felt the problem was looked into and I have a better understanding of what may have occurred. 

I enjoy my Mazda3 3 thoroughly - easy to drive, park and not so hard on the wallet!

Katherine

I want to take this opportunity to say thank you to Groove Mazda for the great work that was done.  My car was finished in a timely manner, and for less money than was originally quoted.  What a nice surprise when I picked up my car - not only was it done earlier than expected, but less money?  YES. I will definitely be bringing my business back to you.  Thanks especially to Spencer who was fantastic to work with.  You have won over one picky customer.  Thank you!

Sarah

Kenny -
Great first time experience at Groove.  Very professional and quick turn on my car. 

I need to remember to ask next time about how to get my navigation system updated and if there are any "tricks" to using the blue-tooth with my iPhone...it sometimes works and other times not so much. ...maybe you can note that on my file in the event o forget.

Thanks again, and I am definitely a returning customer!

Rhonda

Nice and courteous as always!

David

You guys always do a terrific job and it's appreciated.  Spencer is always on top of things and I fully trust your advice.  Thanks for such great service.

Ron

I wanted to take the opportunity to say thank you to Groove Mazda for the great work that was done.  My car was finished in a timely manner, and for less money than was originally quoted.  What a nice surprise when I picked up my car - not only was it done earlier than I expected, but less money?  YES.  I will definitely be bringing my business back to you.  Thanks especially to Spencer who was fantastic to work with.  You have won over one picky customer.  Thank you!

Sarah

I used the wifi, while my daughter sat at the kids table and colored pictures - plus there was bottled water for her, and coffee for me!  Very attentive, and quick service!

Daniel

Kenny and Spencer have always excelled and exceeded our expectations, with this visit and several others in the recent past.  Sadly, this vehicle's service record has been substandard since purchasing in June 2010.  For a 2077 model with 45,000 miles purchased from this dealership only 19 moths ago, it has spent an inordinate amount of time in the service department.  If not for the work of Kenny and Spencer, my wife and I would not hesitate to trade our vehicle and write off Mazda vehicles in the future.  They have, however, kept us onboard and we remain faithful to the brand.  So, THANK YOU, to Kenny, Spencer, and everyone in the service department for your efforts.  We certainly appreciate all you do... and you've been worth your weight in gold.  Now, lets hope we only see you for routine oil changes in the near future!

Shawn

Kenny,

The service was great -- fast, efficient, and the wireless access in the "waiting room" allowed me to get some work done while I was waiting.

Cheers,

Ian

Communicated well!

Todd

Spencer was very helpful in helping me figure out why my check engine light was on and made me feel comfortable with the repair.

Theresa

Very friendly and and accommodating.

Jodi

No issues - Service was efficient, professional, and fast.

Thnx!

Rich

Great visit--fast, courteous and affordable.

William

I had a good experience and would return to have work done on my car.  The service rep was very helpful and got the work completed in good time.

Thank you

Anar

Service was excellent!

Mike

As usual, great service experience - quick and easy, and the free wi-fi is really helpful.

Daniel

Service was awesome.  Very pleased w/ Spencer.  Thanks again.

Julie

Kenny,

Had a great experience with my recent service at Groove.  Only frustration was the delay in receiving the part, which in no way is a reflection of the excellent team at Groove.  Spencer was very accommodating, making sure that I was well taken care of and out of the shop quickly.  I appreciate the hard work and outstanding service.

Thanks!

Tom

I came from another location and left them because of the service I received.  The second reason I left was how the staff interacted with each other.  The air seemed tense and unfriendly among them and the customer.  Coming to Groove Mazda was a breath of fresh air.  Even though I came on a Friday afternoon before close and they were booked the next day, they found a way to check out my car, change my windshield wipers, change the oil and filter and put my car back together before they closed on Saturday.  On top of that, they washed my filthy car without me having to ask for it.  I am very happy with the service and I like the staff.  I will be back

Thanks again,

Brittany

I had a great experience at Groove Mazda.  Kenny was polite and informative as always.  He informed me of what was wrong with my car, and he was courteous and prompt with his service.

Matthew

I just moved to Colorado and needed a front license plate bracket for my Mazda5.  Your service department was very professional and  proficient.  When it is time for routine service, I will certainly visit you again.

Hank

The service writer, Spencer, helped explain what the mechanic saw while servicing the vehicle in a manner I could understand.

Brian

My service writer was very friendly.  I had two young children with me to unload out of the vehicle, and he was very patient as I got organized.

Greg

Fixed my car well!

Orrin

Groove Mazda met my expectations in every way.  The shuttle service was invaluable.  

John Gallegos

They treated me with respect.  I am not the most knowledgeable about cars and I know I can trust Groove to perform the necessary service.

Kyle

Great experience! 
Thank you.

Snadra

The service department was great.  They even had all the notes they had made about my car typed up when I pulled in that morning.  They were always willing to answer my questions and were very nice all around.  Great job:)

John

I appreciate the car wash and friendly staff.  The staff was punctual and explained the repair process well.

The courtesy van could be larger so the ride would be less crowded.

Piper

Hello.  My Groove Mazda service is always great.  You have the only service shop I can go to, and not worry about some knucklehead putting the wrong brake shoes on my car (that actually happened twice).  Keep up the good work, and thanks for the great service.

Ron Supe

I had a great experience.  The service center was nice, and they had my car in and out fast.  Being a woman, I felt very comfortable there and will be bringing my car back.

Andrea Hirsch

I had a real good time, everyone was real nice and went over and above for me.  They were very respectful of all  my requests, silly as they were.

Claire

Dear Norman,

I think you guys did a great job.  My car was ready before I thought it would be, which was a pleasant surprise.  Thank you and your service team for all the hard work.  This reaffirms to me that it is worthwhile to still get my vehicle's service requirements done at the dealership. 

Steve

Great service.  Very expedient and slightly below budget.  Ia m very happy that you open your Service Department early because it allows me to keep the rest of my day on schedule. 

Phil

"Thank You!"

I was very happy with the service department.  The gentlemen I spoke with was helpful, informative and accommodating.  The current waiting room is also much better than the old one.

John Riecke

Everything was great! 

Thank you.

Jeff

Thank you for another excellent service experience.  My service appointment started on time and was completed as requested.  See you next time!

Dennis

Spencer was a great help during our last visit.

Laurie

Great experience!  They gave me an accurate estimate of how long it would take to get my car serviced.  They also came to me when they found other issues with my vehicle that should be fixed with an estimate for those issues.  I also appreciated the free bottled water and and TV while waiting.

If feasible, I will go to Groove next time I need my car serviced.

Thanks,

Russell

Fantastic service as usual.

Thanks,

Paul Bradley

Mr. Berndt;

    My Service experience was, as usual, most excellent.  Your service advisers and technicians are top-notch.  My car was serviced quickly and I had to have my remote key battery replaced which was done at a very reasonable cost.  They even washed it for me which I appreciate.  Keep up the good work.

Sincerely,

Carl Machemer

Service was great and very friendly.

Millie and Larry Baker

I have always had great service at Groove.  My last visit went very well.

Polly

This dealership has been great so far.  I have come in without appointments and got my vehicle worked on right away.  Great customer service. 

Ken Fredrick

Great visit!  Thanks for your advice and help.

Lindsay Fitzpatrick

Dear Mr. Berndt,

Thank you for your email and request for feedback regarding service on my car.


I can honestly say that I had a completely different experience on Sept. 22nd.  I was notified of the status of the car, what needed to be repaired, the cost and the items that were covered under warranty.  I was also given the option of picking my car up at the sales office, which was a huge convenience for me, even though the service department was closed.

I appreciate the time and attention given to me and the clarity of communication.  I didn't need to call a friend to decipher what needed to be done on the car.  I enjoy my Mazda 3 and when it comes time to replace the car, would consider buying another Mazda.

Katherine Foss

Hi Kenny,

I had a very good experience for the services done on Monday 9/19.

There was no wait and the car was ready as promised, actually a little earlier which was just fine for me.

I also notice that the leather sofa and reclining  chair look new.  The only thing which could use some improvement is the sugar for the coffee was almost empty and there were no sugar substitutes (I normally use Splenda or Equal).  By the way, having WIFI access is great, even though I forgot to bring my computer this time.

Thanks for asking.

Ben

Spencer did a nice job making my appointment, providing me with a call back, and explaining the work they did and additional work recommended. 

Overall positive experience.

Jim Felder

Great service.  Scores a 10 for best on a scale of 1 to 10.

John Gallegos

Hi Kenny!

My experience with my recent service visit was terrific!

I was greeted warmly and my service took no time at all. 

Great experience!

Thanks,

Jillian Garvin

I really did have a great experience at your shop.  My car is working very well, and everyone there is super nice.  I had a time constraint and they got my car done in time.  I really appreciate the wireless internet access too, because I was able to work while waiting.

Thanks

Larry Ruane

Both Kevin and I brought our vehicles in for their first oil change/inspection, and our experience was very positive.

We have a CX-9 and a Mazda 6 that were looked at.  Spencer helped with me scheduling prior to the appointment, and then helped out when we were there.  He was super friendly and helpful. 

We had absolutely no complaints or concerns.  Many thanks to Spencer!!!

Sincerely,

The O'Dwyer Family

Jessica O'Dwyer

Just wanted to let you know the service was outstanding.

Thanks Again,

Scott

Scott G. Marsh

Thanks for the follow-up.  Everything ran smoothly and I have no complaints.  The staff was friendly and service oriented and the maintenance was done in a timely manner.  I will continue to utilize your facility for future maintenance on my Mazda.

Thank you Again!

Debbie Watkins

Spencer and the Technician assigned to my '95 MX-5 could not have been more helpful or more professional.  This is my first experience with Groove, and I now have a new Mazda dealer!  I give them 10 out of 10.

Ralph Jollensten

Spencer Bowen, Service Adviser, could not have been more helpful, more professional, or given me a better feeling that my Mazda was going to get the best care at Groove.  Service was quick and the cost was very reasonable.  You've got a new customer.

Ralph Jollensten

Friendly, helpful and quality work.  Thanks guys!

Eric Lofton

Service was great and very friendly.

Millie and Larry Baker

I was in a specific time frame and they completed my car at the time the had told me.  I was also glad they were up front in telling me how long the service would take so I could return at a time and not have to wait.

Kathy

Got in the same day.  Excellent as always.  Thank you!

Rae