Groove Mazda

Hello Mr. Berndt.

My recent experience at Groove Mazda was excellent.  I truly appreciated Spencer's communication which was timely and very matter of fact.  Although the issue of why my car "flooded"is unknown, I felt the problem was looked into and I have a better understanding of what may have occurred. 

I enjoy my Mazda3 3 thoroughly - easy to drive, park and not so hard on the wallet!

Katherine

I was just in for an oil change on our Mazda3, but they were quick and all was good.

Thanks!!

Lee

I want to take this opportunity to say thank you to Groove Mazda for the great work that was done.  My car was finished in a timely manner, and for less money than was originally quoted.  What a nice surprise when I picked up my car - not only was it done earlier than expected, but less money?  YES. I will definitely be bringing my business back to you.  Thanks especially to Spencer who was fantastic to work with.  You have won over one picky customer.  Thank you!

Sarah

Kenny -
Great first time experience at Groove.  Very professional and quick turn on my car. 

I need to remember to ask next time about how to get my navigation system updated and if there are any "tricks" to using the blue-tooth with my iPhone...it sometimes works and other times not so much. ...maybe you can note that on my file in the event o forget.

Thanks again, and I am definitely a returning customer!

Rhonda

You guys always do a terrific job and it's appreciated.  Spencer is always on top of things and I fully trust your advice.  Thanks for such great service.

Ron

I wanted to take the opportunity to say thank you to Groove Mazda for the great work that was done.  My car was finished in a timely manner, and for less money than was originally quoted.  What a nice surprise when I picked up my car - not only was it done earlier than I expected, but less money?  YES.  I will definitely be bringing my business back to you.  Thanks especially to Spencer who was fantastic to work with.  You have won over one picky customer.  Thank you!

Sarah

I used the wifi, while my daughter sat at the kids table and colored pictures - plus there was bottled water for her, and coffee for me!  Very attentive, and quick service!

Daniel

Kenny and Spencer have always excelled and exceeded our expectations, with this visit and several others in the recent past.  Sadly, this vehicle's service record has been substandard since purchasing in June 2010.  For a 2077 model with 45,000 miles purchased from this dealership only 19 moths ago, it has spent an inordinate amount of time in the service department.  If not for the work of Kenny and Spencer, my wife and I would not hesitate to trade our vehicle and write off Mazda vehicles in the future.  They have, however, kept us onboard and we remain faithful to the brand.  So, THANK YOU, to Kenny, Spencer, and everyone in the service department for your efforts.  We certainly appreciate all you do... and you've been worth your weight in gold.  Now, lets hope we only see you for routine oil changes in the near future!

Shawn

Kenny,

The service was great -- fast, efficient, and the wireless access in the "waiting room" allowed me to get some work done while I was waiting.

Cheers,

Ian

Communicated well!

Todd

Spencer was very helpful in helping me figure out why my check engine light was on and made me feel comfortable with the repair.

Theresa

Very friendly and and accommodating.

Jodi

No issues - Service was efficient, professional, and fast.

Thnx!

Rich

Great visit--fast, courteous and affordable.

William

I had a good experience and would return to have work done on my car.  The service rep was very helpful and got the work completed in good time.

Thank you

Anar

Service was excellent!

Mike

As usual, great service experience - quick and easy, and the free wi-fi is really helpful.

Daniel

As usual, I had had excellent service and was very well pleased. 

Polly

Service was awesome.  Very pleased w/ Spencer.  Thanks again.

Julie

Kenny,

Had a great experience with my recent service at Groove.  Only frustration was the delay in receiving the part, which in no way is a reflection of the excellent team at Groove.  Spencer was very accommodating, making sure that I was well taken care of and out of the shop quickly.  I appreciate the hard work and outstanding service.

Thanks!

Tom

I came from another location and left them because of the service I received.  The second reason I left was how the staff interacted with each other.  The air seemed tense and unfriendly among them and the customer.  Coming to Groove Mazda was a breath of fresh air.  Even though I came on a Friday afternoon before close and they were booked the next day, they found a way to check out my car, change my windshield wipers, change the oil and filter and put my car back together before they closed on Saturday.  On top of that, they washed my filthy car without me having to ask for it.  I am very happy with the service and I like the staff.  I will be back

Thanks again,

Brittany

I had a great experience at Groove Mazda.  Kenny was polite and informative as always.  He informed me of what was wrong with my car, and he was courteous and prompt with his service.

Matthew

I just moved to Colorado and needed a front license plate bracket for my Mazda5.  Your service department was very professional and  proficient.  When it is time for routine service, I will certainly visit you again.

Hank

The service writer, Spencer, helped explain what the mechanic saw while servicing the vehicle in a manner I could understand.

Brian

My service writer was very friendly.  I had two young children with me to unload out of the vehicle, and he was very patient as I got organized.

Greg

Fixed my car well!

Orrin

They treated me with respect.  I am not the most knowledgeable about cars and I know I can trust Groove to perform the necessary service.

Kyle

Great experience! 
Thank you.

Snadra

The service department was great.  They even had all the notes they had made about my car typed up when I pulled in that morning.  They were always willing to answer my questions and were very nice all around.  Great job:)

John

I appreciate the car wash and friendly staff.  The staff was punctual and explained the repair process well.

The courtesy van could be larger so the ride would be less crowded.

Piper

Hello.  My Groove Mazda service is always great.  You have the only service shop I can go to, and not worry about some knucklehead putting the wrong brake shoes on my car (that actually happened twice).  Keep up the good work, and thanks for the great service.

Ron Supe

I had a great experience.  The service center was nice, and they had my car in and out fast.  Being a woman, I felt very comfortable there and will be bringing my car back.

Andrea Hirsch

I had a real good time, everyone was real nice and went over and above for me.  They were very respectful of all  my requests, silly as they were.

Claire

Dear Norman,

I think you guys did a great job.  My car was ready before I thought it would be, which was a pleasant surprise.  Thank you and your service team for all the hard work.  This reaffirms to me that it is worthwhile to still get my vehicle's service requirements done at the dealership. 

Steve

As always I had a great experience at Groove's service department.  My vehicle's oil change was fast and I love picking it up all clean and shiny!!

Some other service problems were noticed and Spencer was great about the part that needed to be replaced and how the warranty worked.  He made scheduling my next appointment simple and easy.

Car problems can be stressful (not understanding what the problem is, how long it will take to get fixed, how much it will cost, etc.)  but I never have to ask questions because Spencer does an excellent job of giving me all the important details in a way I can comprehend.

Spencer takes the hassle out of the whole car servicing process.  His professional and helpful attitude is the primary reason I bring my car to Groove Mazda and not anywhere else.

Thank You,

Emily Holcomb

Great service.  Very expedient and slightly below budget.  Ia m very happy that you open your Service Department early because it allows me to keep the rest of my day on schedule. 

Phil

Groove Mazda met my expectations in every way.  The shuttle service was invaluable.  

John Gallegos

Everything was great! 

Thank you.

Jeff

Thank you for another excellent service experience.  My service appointment started on time and was completed as requested.  See you next time!

Dennis

Spencer was a great help during our last visit.

Laurie

Great experience!  They gave me an accurate estimate of how long it would take to get my car serviced.  They also came to me when they found other issues with my vehicle that should be fixed with an estimate for those issues.  I also appreciated the free bottled water and and TV while waiting.

If feasible, I will go to Groove next time I need my car serviced.

Thanks,

Russell

Fantastic service as usual.

Thanks,

Paul Bradley

Mr. Berndt;

    My Service experience was, as usual, most excellent.  Your service advisers and technicians are top-notch.  My car was serviced quickly and I had to have my remote key battery replaced which was done at a very reasonable cost.  They even washed it for me which I appreciate.  Keep up the good work.

Sincerely,

Carl Machemer

Service was great and very friendly.

Millie and Larry Baker

This dealership has been great so far.  I have come in without appointments and got my vehicle worked on right away.  Great customer service. 

Ken Fredrick

Great visit!  Thanks for your advice and help.

Lindsay Fitzpatrick

Dear Mr. Berndt,

Thank you for your email and request for feedback regarding service on my car.


I can honestly say that I had a completely different experience on Sept. 22nd.  I was notified of the status of the car, what needed to be repaired, the cost and the items that were covered under warranty.  I was also given the option of picking my car up at the sales office, which was a huge convenience for me, even though the service department was closed.

I appreciate the time and attention given to me and the clarity of communication.  I didn't need to call a friend to decipher what needed to be done on the car.  I enjoy my Mazda 3 and when it comes time to replace the car, would consider buying another Mazda.

Katherine Foss

Hi Kenny,

I had a very good experience for the services done on Monday 9/19.

There was no wait and the car was ready as promised, actually a little earlier which was just fine for me.

I also notice that the leather sofa and reclining  chair look new.  The only thing which could use some improvement is the sugar for the coffee was almost empty and there were no sugar substitutes (I normally use Splenda or Equal).  By the way, having WIFI access is great, even though I forgot to bring my computer this time.

Thanks for asking.

Ben

Ben

Spencer did a nice job making my appointment, providing me with a call back, and explaining the work they did and additional work recommended. 

Overall positive experience.

Jim Felder

Great service.  Scores a 10 for best on a scale of 1 to 10.

John Gallegos

Hi Kenny!

My experience with my recent service visit was terrific!

I was greeted warmly and my service took no time at all. 

Great experience!

Thanks,

Jillian Garvin

I really did have a great experience at your shop.  My car is working very well, and everyone there is super nice.  I had a time constraint and they got my car done in time.  I really appreciate the wireless internet access too, because I was able to work while waiting.

Thanks

Larry Ruane

Both Kevin and I brought our vehicles in for their first oil change/inspection, and our experience was very positive.

We have a CX-9 and a Mazda 6 that were looked at.  Spencer helped with me scheduling prior to the appointment, and then helped out when we were there.  He was super friendly and helpful. 

We had absolutely no complaints or concerns.  Many thanks to Spencer!!!

Sincerely,

The O'Dwyer Family

Jessica O'Dwyer

Just wanted to let you know the service was outstanding.

Thanks Again,

Scott

Scott G. Marsh

Thanks for the follow-up.  Everything ran smoothly and I have no complaints.  The staff was friendly and service oriented and the maintenance was done in a timely manner.  I will continue to utilize your facility for future maintenance on my Mazda.

Thank you Again!

Debbie Watkins

I appreciated the candidness of the service rep that checked me in...He said I'd be better of with an appt. because there wold be a wait of up to two hours.  That is much nicer than telling me "30 minutes" and leaving me to wait two hours!  I truly appreciated the honest assessment of how my morning would go!  Also, he was very kind in following up with me as my car was next in queue.  As an additional unexpected bonus, my car was washed.  Yay!  That was a great surprise.

Thanks:)

Julie

Spencer and the Technician assigned to my '95 MX-5 could not have been more helpful or more professional.  This is my first experience with Groove, and I now have a new Mazda dealer!  I give them 10 out of 10.

Ralph Jollensten

Spencer Bowen, Service Adviser, could not have been more helpful, more professional, or given me a better feeling that my Mazda was going to get the best care at Groove.  Service was quick and the cost was very reasonable.  You've got a new customer.

Ralph Jollensten

Friendly, helpful and quality work.  Thanks guys!

Eric Lofton

Service was great and very friendly.

Millie and Larry Baker

I was in a specific time frame and they completed my car at the time the had told me.  I was also glad they were up front in telling me how long the service would take so I could return at a time and not have to wait.

Kathy